Our year

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Highlights during 2006–2007

6,446 new cases, an increase of 1.9 per cent.

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26 systemic issues resolved.

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Disputes about consumer finance are the predominant category.

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19 new members join making a total of 106 at 30 June.

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International Financial Services Ombudsman Conference held in Australia

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Stakeholder survey finds Australian public awareness of BFSO is around 60 per cent.

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35 presentations to industry and community groups.

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A decision in principle to merge BFSO with IOS and FICS has been made.

More detail in Chairman’s message...