Please note: before you lodge an online dispute with the Banking & Finance division of the Financial Ombudsman Service you should contact the dedicated customer relations department of your financial services provider for consideration of your dispute. You can find the contact details for the customer relations department of you financial service provider on our Members page.

If you are not satisfied with the financial service provider's response you can lodge a dispute by writing to us at GPO Box 3, Melbourne VIC 3000 or by clicking the link below to access our online dispute form. You should provide a copy of the dispute and the financial service provider's response