Members
Financial Ombudsman Service (FOS) Scheme Merger Updates

For the FOS Member roadshow presentation, click here.

ASIC will take no action against the Members for breaches of sections 941E and 1012J of the Act, the requirements to keep the information PDSs and FSGs up to date. Click here for an update from the Financial Ombudsman Service. Click here for a copy of ASIC's decision.

General Members

The following Financial Service Providers are members of BFSO. If you are looking to join an ASIC approved dispute resolution scheme, please refer to the Financial Ombdusman Service website at www.fos.org.au.

We may also consider disputes about any related bodies corporate of these members, including subsidiary companies, provided that:

  • They are incorporated in Australia; and
  • The dispute relates to an act or omission that first occurred on or after 11 March 2002.
You can find information about the related body corporate companies of BFSO members by clicking on the link appearing under the member listing.

To download a copy of the BFSO member contact information in PDF format, click on the following links:



To view the BFSO member contact information on line, click on the links below:

Bank Members
AMP Bank Limited
ANZ Banking Group Limited
      Esanda Finance Corporation Limited
Arab Bank Australia Limited
Bank of China (Australia) Limited
Bank of Cyprus Australia Pty Ltd
Bank of Queensland Limited
Bank of Western Australia Limited
      Capital Finance Australia Limited
BankSA (a division of St George Bank Limited)
Bendigo and Adelaide Bank Limited
      Bendigo Bank
BWA Managed Investments Ltd
Citibank Limited
Commonwealth Bank of Australia
      CBFC Leasing Pty Limited
      CBFC Limited
      Commonwealth Development Bank of Australia Limited
      HomePath Pty Limited
Elders Rural Bank Limited
GE Money
HSBC Bank Australia limited
ING Bank
Laiki Bank (Australia) Limited
Macquarie Bank Limited
Mega International Commercial Bank Co., Ltd
Members Equity Bank Pty Ltd
Mizuho Corporate Bank Limited
Moneyswitch Limited
National Australia Bank Limited
Primary Industry Bank of Australia Limited
Rabobank Australia Limited
Royal Bank of Canada
ST George Bank Limited
State Bank of India
Suncorp-Metway Limited
Taiwan Business Bank
The Bank of Tokyo-Mitsubishi UFJ Limited
The Royal Bank of Scotland Group
United Overseas Bank
Non-Bank Members
      All-States Corporation Limited
Almane Pty Ltd
American Express
Anglican Community Fund (Inc)
Anglican Financial Services
APM Finance Pty Ltd
Arc Financial Solutions Pty Ltd
Associated Foreign Exchange Australia Pty Ltd
Auspay Limited
Australian Finance and Investments
Australian Postal Corporation
Australian Seniors Finance Limited
Automatic Data Processing Limited
Back 9 Capital Management Pty Ltd
Bennetto Finance Pty Ltd
Benton Asset Management Pty Ltd
BEO-Export Australia Pty Ltd (incorporating BEO-Finance)
Bopo Cards (Australia) Pty Ltd
Capel & Associates Pty Ltd
Cash Mart (WA) Pty Ltd
Collection House Limited (Incorporating Lion Finance Pty Ltd)
Community Investing Australia Ltd
Cover It - WFD Management Services Pty Ltd T/A
DC Corporation Australia Limited
DNR AFSL Pty Ltd
eChoice Pty Ltd
Elders Limited
Emerchant Holdings Pty Ltd
EMO Corp Australia Pty Ltd
Everforex Financial Pty Ltd
Financestore.com.au Pty Ltd
Forex Plus Australia Pty Ltd
Gilkison Investments Pty Ltd
Globex Foreign Exchange Corporation
Google Payment Australia Pty Limited
Great Western Insurance Brokers Pty Ltd
Greensword Finance
Harts Financial Group Pty Ltd
Hillcrest Litigation Services Limited
Home loan Selection Services (Australia) Pty Ltd
Home Loans and More
ICT Financial Services Pty Ltd
IFM (SECURITIES) PTY LTD
IMF (Australia) Limited
Impact Capital Limited
International Money Express - Australia Pty Ltd
Joanna Mandoudis
John Chorley Pty Ltd
John Coombes and Company Pty Ltd
John Ferris
Lachlan James Christie
Lift Capital Partners Pty Ltd
Macquarie Group Limited
Meudon Financial Services - The Meudon Service Trust T/A
Midwinter Financial Services
Mortgage Choice Limited
Mortgage Selection Services Pty Ltd
Mutual Care Pty Ltd
Olympus Financial Services Pty Ltd
Once Australia Pty Limited (t/as OnceOnline)
Osborne Finance Pty Ltd T/A City Pasific Finance, Dubbo
Pay Clear Services Pty Ltd
Pay Pal Australia Pty Limited
Pay Pal Inc
Paymate Pty Ltd
Pegasa Express
PFG Pty Ltd
PrincipleFocus Pty Ltd
Proloan (Australia) Pty Ltd
Prosolution Group Pty Ltd
Prudential Term Deposits Limited
Real Financial Services Pty Ltd
RIA Financial Services Australia Pty Ltd
Rismark International
RTP Group Pty Ltd
Ruesch International Australia Pty Ltd
Sherlock Home Loans (Aust) Pty Ltd
Simeone Insurance Brokers Pty Ltd t/as Simeone Financial Services
Strata Cash Management Pty Ltd
StrataPay Pty Ltd
SuperRatings PTY LTD
Sydney Capital Partners
Technocash Pty Ltd
Telecheck Payment Systems Limited
The Rock Building Society Limited
Transport Finance Pty Ltd
Trinity Mortgages Pty Ltd